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At Salo IoT Campus, customer satisfaction is measured through a biannual customer satisfaction survey. The survey covers areas such as the campus team's performance, campus services and facilities, and potential areas for improvement in campus operations.
The Net Promoter Score (NPS) for contact persons of companies operating on campus was 66 in the last measurement period, with a recommendation rate of up to 70%. The highest rating in the survey once again went to the friendliness and service attitude of the campus staff, scoring 9.1. The reception services also consistently achieved excellent ratings. All areas of the survey showed a positive trend compared to last year. "The results are high for the real estate sector, although there is always room for improvement. Based on the results, it is evident that we are valued as a reliable operator that genuinely cares about its customers," summarizes CEO Atte Köykkä.
This year, the campus has focused particularly on events and strengthening community spirit after the years affected by the pandemic, and this was reflected in the customer satisfaction survey results. The rating for community spirit increased by 0.7 units, surpassing the eight-point mark for the first time. Additionally, the rating for campus events rose significantly compared to previous years, with events receiving the third highest rating in the entire survey this time.
The campus is perceived as a comfortable and functional work environment
In the open comments, particular praise was given to the comfortable facilities, diverse services, the service attitude of the campus staff, campus events, and community spirit. "Our greatest strength is undoubtedly our excellent service providers, who are committed to ensuring the comfort of our customers. From the restaurant staff to the property maintenance team, our staff consistently receive praise from our clients. This provides a solid foundation for building a community, as our customers feel welcome on campus right from the start," Atte rejoices.
Based on the survey results, areas for improvement have been identified, with parking services emerging as the primary focus this time. "The parking reform implemented at the end of last year continues to be a topic of discussion. We are committed to further developing our parking services based on experiences and feedback. Currently, additional electric vehicle charging points are being installed on the 3rd floor of the parking garage. Additionally, parking guidance will be enhanced in the near future based on feedback," Atte hints.